Case Studies

Real agencies. Real results.

See how home care agencies of all sizes — from 15 to 350+ clients — transformed their operations with FendanaCura. Every case study includes measurable outcomes, not just vague testimonials.

Case Study 1

CareFirst Ireland

Dublin, Ireland120 caregivers, 350+ clients

The Challenge

CareFirst Ireland was spending over 25 hours per week on manual scheduling and rostering. Timesheet disputes between caregivers and clients were a constant source of friction, and the clinical director was buried in paperwork — care plans, incident reports, and compliance documentation were all on paper or spread across disconnected tools.

The Solution

CareFirst adopted FendanaCura as their all-in-one platform, rolling it out across their entire operation over 8 weeks. The AI scheduling engine was configured to match caregivers based on skills, location, and client preferences. GPS-verified clock-in replaced paper timesheets, and digital care documentation replaced the filing cabinets.

Measurable Results

60%
Reduction in scheduling time (25 hrs → 10 hrs/week)
100%
Elimination of timesheet disputes
40%
Fewer admin calls via family portal
98%
Client satisfaction maintained during transition

“FendanaCura transformed how we manage our 120 caregivers. The AI scheduling alone saved us 15 hours per week on rostering, and GPS clock-in eliminated timesheet disputes entirely. The family portal was an unexpected bonus — our admin calls from families dropped by 40% in the first month.”

SM
Sarah Mitchell
Operations Director, CareFirst Ireland
Case Study 2

Dublin Homecare Services

Dublin, Ireland45 caregivers, 180 clients

The Challenge

A mid-sized agency that had been using AlayaCare for three years was growing frustrated — they were paying for three separate systems (AlayaCare for scheduling, a third-party messaging tool, and a separate billing platform). The total monthly software cost was over €3,200, and staff spent hours switching between systems. Caregiver onboarding was slow because new hires had to learn multiple platforms.

The Solution

After evaluating five platforms (AlayaCare, ClearCare, AxisCare, HHAeXchange, and FendanaCura), Dublin Homecare Services chose FendanaCura for its all-in-one approach. The migration took 5 weeks with FendanaCura's implementation team handling data transfer from AlayaCare. All staff were trained within two weeks.

Measurable Results

€2,400
Monthly software savings (consolidated 3 systems into 1)
50%
Faster caregiver onboarding (2 weeks → 1 week)
8 hrs
Staff time saved per week (no more system switching)
95%
Staff preference for FendanaCura over previous systems

“We evaluated five platforms before choosing FendanaCura. The all-in-one approach — scheduling, documentation, billing, and family portal — meant we didn't need to juggle multiple systems. Best decision we made. We're saving over €2,400 a month and our staff actually enjoy using the software.”

JO
James O'Connor
CEO, Dublin Homecare Services
Case Study 3

Midlands Care Group

Birmingham, UK85 caregivers, 260+ clients across 3 branches

The Challenge

A multi-branch agency with three locations in the West Midlands was struggling with inconsistent operations. Each branch had its own way of doing things — different scheduling approaches, different documentation standards, and no unified view of performance. Client families were constantly calling to check on care delivery, creating an administrative burden that was overwhelming front-desk staff.

The Solution

Midlands Care Group implemented FendanaCura across all three branches with standardised workflows. The family portal was central to the rollout — giving client families real-time visibility into care visits, medication administration, and care notes. The analytics dashboard gave the clinical director a unified view of all branches for the first time.

Measurable Results

40%
Reduction in family check-in calls (month 1)
98%
Client satisfaction score (up from 82%)
35%
Faster incident reporting and resolution
Unified
Single dashboard across all 3 branches

“The family portal has been a game-changer for client satisfaction. Families love seeing real-time care updates, and our admin calls dropped by 40% within the first month. Having a single dashboard across all three branches gives me visibility I never had before.”

DAP
Dr. Aisha Patel
Clinical Director, Midlands Care Group
Case Study 4

Sunshine Home Care

Orlando, Florida, USAScaled from 15 to 85 caregivers

The Challenge

A small home care agency in Florida had ambitious growth plans but was held back by operational chaos. With only 15 caregivers and manual processes (paper schedules, text-message communication, Excel timesheets), the owner knew they couldn't scale without a proper platform. They needed something affordable that could grow with them — not an enterprise system priced for large agencies.

The Solution

Sunshine Home Care started with FendanaCura's free agency registration and found the guided onboarding straightforward enough that they were operational within a week. They started with scheduling and GPS time tracking, then gradually adopted care documentation, billing, and the family portal as they grew. The per-user pricing meant costs scaled predictably with their growth.

Measurable Results

15 → 85
Caregivers in 18 months of managed growth
0
Additional admin hires despite 5.7x growth
100%
EVV compliance from day one
97%
Caregiver retention rate (industry avg: 65%)

“We couldn't have scaled from 15 to 85 caregivers without FendanaCura. The platform grew with us — we started with just scheduling and added features as we needed them. Best part? We didn't have to hire a single additional admin person despite growing nearly 6x. That alone saved us over $80,000 a year.”

MG
Maria Gonzalez
Owner & Director, Sunshine Home Care
Case Study 5

NorthWest Care Alliance

Manchester, UK65 caregivers, 200 clients across 3 branches

The Challenge

NorthWest Care Alliance needed to achieve ISO 27001 certification to win contracts with local NHS trusts and councils. Their existing mix of spreadsheets, shared drives, and a basic rostering tool had no audit trails, no access controls, and no way to demonstrate information security management to auditors. They had six months to get certified or risk losing their biggest contracts.

The Solution

FendanaCura was selected specifically for its ISO 27001-certified infrastructure. The platform's built-in role-based access controls, comprehensive audit logging, TLS 1.3 and AES-256 encryption, and automatic session timeouts provided the security framework the agency needed. The implementation team helped map FendanaCura's security features to ISO 27001 control requirements.

Measurable Results

ISO 27001
Certification achieved with zero audit findings
3
New NHS contracts won post-certification
100%
Audit trail coverage across all operations
6 months
From implementation to certification

“FendanaCura was the only platform we found that was already ISO 27001 certified. That gave our auditors immediate confidence. The built-in audit logging and role-based access controls meant we didn't need to bolt on any additional security tools. We passed our ISO audit with zero findings — our auditor was genuinely impressed.”

DT
David Thompson
Compliance Director, NorthWest Care Alliance

Across all agencies using FendanaCura

500+
Agencies worldwide
50K+
Shifts managed monthly
98%
Average client satisfaction
€2,400+
Average monthly savings

Ready to write your own success story?

Book a personalised demo and see how FendanaCura can deliver measurable results for your agency.

Explore FendanaCura